If you forget your password

How to reset your password yourself, and who to ask if the email does not arrive.

This is a draft and has not been reviewed. Check what it says against the screen in front of you before relying on it.

Status: Draft: not yet reviewedVersion: 2Owner: Naio product team (draft)Last reviewed: Not reviewedFor: Everyone

Reset it yourself

• On the sign-in page choose Forgot password and enter your email address.
• Naio shows the same message whether or not the address has an account, so nobody can use the page to find out who has one.
• Open the link in the email. If you use an authenticator you will also be asked for the current 6-digit code.
• Choose a new password of at least 12 characters. When it is saved you are signed out everywhere and sign in again.

If no email arrives

Email delivery depends on how your practice and Naio have been set up, and it may not be working yet. Ask your practice administrator. They can reset your password from the Team page, which gives you a one-time temporary password. It is shown to them once and is never emailed.